Merchant Implementation Specialist
Purpose of the role
The role is responsible for the technical boarding of Global Collect’s (“GC”) merchants and for providing technical support to existing merchants. He or she coordinates the integration of merchants into GC’s Payment Processing Platform (APIs connectivity).
The implementation specialist configures front and back office systems to ensure merchants have access to selected products and services (GC provides more than 170 payment methods worldwide: cards, real-time bank transfers, wallets, etc.). The implementation specialist has broad e-commerce payment and service knowledge. During the technical integration, the implementation specialist must be able to understand the merchant-specific needs and business model advise them on best practices and translate the merchant’s requirements into the correct technical setup. The maintenance of existing accounts involves consultancy on various integration/processing matters, as well as troubleshooting of operational issues and performing SLA-bound changes to initial account configuration.
The Implementation Specialist role requires intensive remote merchant interaction (approx. 80% of the role) and solid communication and organizational skills. The Implementation Specialist works together with partners from numerous internal departments (Sales, Professional Services, Credit and Risk, Merchant Services, Product Management, IT etc.) to ensure merchant requirements are fulfilled.
Deliverables / Tasks
The work environment is very dynamic and extremely competitive. Payment products and supporting internal and external technology are rapidly evolving; the Implementation Specialist must keep up with industry trends.
Skills & Experience