Merchant Service Manager
Ingenico ePayments is on a mission to inspire and connect businesses in the new world of commerce and exceed expectations of their customers. The ‘Merchant Services Manager’ role is an integral part of this mission.
The Merchant Services Department is a core USP (unique selling proposition) of Ingenico ePayments Service offerings and is a key factor for its success and growth in the region. The Department is responsible for the upkeep of daily operational relationships with all Ingenico ePayments merchants. It is the first point of contact, thereby directly influences merchants perception of our service provision – The ultimate goal is unrivalled Client Satisfaction and service delivery.
What you will do:
The Merchant Service Manager is responsible for the complete operational relationship with merchants, thereby directly influences merchants perception of our service provision – The ultimate goal is unrivalled Client Satisfaction and service delivery. The Merchant Service Manager will build strong relationships with each Merchant to ensure Ingenico ePayments Services remains top of mind and satisfaction is a priority. The Manager is responsible for responding to merchant operational inquiries, incidents inquiries and customer training on reporting and the like. The manager also directly supports a small number of key merchants as assigned by the Team Leader.
Serving multiple contact points in the Merchant structure including; Financial, Technical, and Executive Level stakeholders, they will have a strong understanding of all processes, merchant functionality and advise all stakeholders of the best course of action. The Merchant Service Manager will coordinate, execute and communicate all operational functions of the Ingenico ePayments payment solution within Internal Departments working closely with the Sales, Relationship Management, Implementation and other teams within the organization. More specifically:
Who you are:
Who we are:
As the online and mobile commerce division of Ingenico Group, we connect merchants and consumers, enabling businesses everywhere to go further beyond today’s boundaries and creating the future of global commerce. As industry leaders since 1994, our innovative spirit drives us forward across all channels. We are the trusted partner of over 65,000 small and large merchants who rely on us to make payments easy and secure for their customers. With advanced data analytics, fraud management solutions and cross-border commerce expertise, we help merchants optimize their business and grow into new markets around the world.
Ingenico ePayments in North America is expanding and this is an exciting time for our team! In order to serve our customers better, we now have a Buckhead, Atlanta office in addition to our San Francisco location, and a variety of staff who work remotely. Join the team and help shape the future of payments.
For more information, visit www.ingenico.com/epayments or follow us on Twitter or LinkedIn.